If your pet has an emergency – please call us at 250.933.0913 before coming to the hospital. To help us accelerate the check-in process, please complete our digital check-in form upon arrival. When you arrive at the hospital, please STAY IN YOUR CAR and call us for further instructions.


Emergency Veterinary Hospital Open 24 Hours a Day


Exotic Pet Services

Exotic pets can present unique challenges to veterinarians and may require highly specific knowledge and equipment to help manage their health.

If you have an exotic pet that needs help, please contact us at 250-933-0913. Through discussion with our veterinarians, we can decide how to help you best.

We are always able to see rabbits, ferrets and rodents. For all other species, including other mammal species, we recommend calling ahead with your questions.

Our vets can see many exotic species depending on their needs. You may be referred to another veterinarian or clinic with more specific knowledge of the species you have.​

Wildlife cases can also be brought to our hospital if they are injured or suffering. We will arrange for a rehabilitation centre to take care of them if it is appropriate to do so.

A note on rabbits:

Wild rabbits are commonly found around Vancouver Island, particularly in the Nanaimo, Ladysmith, and Duncan areas. Clearly injured animals should be brought to our hospital or should be seen by the local SPCA or Animal Control services. Baby rabbits are found in many people’s yards and are often hidden by the mother to keep them safe. If these rabbits are disturbed or taken away from the area, there is a high likelihood they will not survive. The babies shouldn’t be moved unless there is clear evidence that they are injured or suffering. If you are unsure about what to do, please give us a call at 250.933.0913 or phone your local SPCA service before bringing the rabbit into the hospital.

Additionally, there has recently been an outbreak of the highly contagious and fatal Rabbit Haemorrhagic Disease Virus (RHVD) on Vancouver Island. Due to this outbreak, we are treating all rabbits brought into the hospital in isolation. Owners of pet rabbits on the island should avoid any contact with wild rabbits and any areas where wild rabbits frequent. The SPCA has prepared a useful ‘Rabbit Hemorrhagic Disease Information Sheet – for Pet Rabbit Guardians’. Please contact us at 250-933-0913, the SPCA, or your regular veterinarian if you have any questions about this disease.